ck77's Privacy Policy

1 General Introduction and Scope

This privacy policy ("Policy") governs the data protection relationship between the organisation operating the ck77 platform ("we", "us" or "ck77") and all registered and unregistered users of this platform ("you" or "user").

By browsing the ck77 website, creating an account, making a deposit, or using any of our services, you agree to all the terms of this policy. This policy has been drawn up in line with our Terms and Conditions, and we recommend reading both documents together.

This policy applies to ck77's website, mobile application, and all related digital services. Regardless of how you access our platform, this policy applies equally in all cases.

2 Information We Collect

ck77 collects only the information directly necessary to provide services, verify identity, and ensure secure transactions. The types of information we collect are described below:

2.1 Information You Provide Directly

When registering an account or using our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment details — such as bKash, Nagad, or Rocket account numbers, or relevant bank account information

2.2 Automatically Collected Information

When you use the ck77 platform, certain information is collected automatically:

• IP address and device identifiers
• Browser type, operating system, and device type
• Date, time, and session duration of platform access
• Pages visited and click patterns
• Transaction history and betting activity data
• Gameplay records and bonus usage history

2.3 Information Received from Third Parties

In some cases we may receive limited information from third-party sources — such as payment processors or identity verification partners. This information is used only for the relevant purpose.

3 Purpose and Basis for Using Your Information

ck77 uses the information it collects for the specific purposes listed below. We do not process any information unnecessarily.

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits, withdrawals, and financial transactions
• Providing bonuses, cashback, and VIP benefits
• Running gaming services and related activities

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorised access
• Preventing financial fraud and money laundering
• Monitoring and investigating suspicious activity

3.3 Customer Support

We use your contact information and account details to respond promptly to your enquiries, complaints, and support requests. ck77's 24-hour live chat and email support team ensures this information is used appropriately.

3.4 Service Improvement and Personalisation

By analysing user behaviour, we improve the gaming experience, provide relevant offers, and enhance platform performance.

3.5 Meeting Legal Obligations

Information may be used to comply with applicable laws and regulations, to respond to requests from relevant authorities, and to establish or defend our legal rights.

4 Data Storage, Security, and Retention

4.1 Security Measures

ck77 applies industry-standard technical and organisational measures to protect your personal information:

• SSL (Secure Sockets Layer) encryption — for all data transfers
• Data encryption — for stored sensitive information
• Two-factor verification (OTP) — for account security
• Regular security audits and vulnerability testing
• Restricted employee access — on a need-to-know basis
• Firewall and intrusion detection systems

4.2 Data Retention Period

We retain your information for as long as your account is active and as needed to provide services. After an account is closed, certain information may be kept for a specified period to meet applicable legal obligations and resolve disputes. Financial transaction records are generally retained for up to five years.

4.3 Response to a Data Breach

If a data breach occurs and poses a high risk to your rights and freedoms, we will notify you as quickly as possible and take the necessary remedial steps.

5 Sharing Information with Third Parties

ck77 does not sell your personal information or transfer it to third parties for commercial purposes. Information is shared only in the limited circumstances described below:

5.1 Service Provider Partners

Trusted third parties are needed to operate certain services on our behalf, such as:

• Payment processors — bKash, Nagad, Rocket, and banking partners
• Identity verification service providers
• Game software providers
• Customer support technology services
• Cybersecurity and fraud prevention organisations

These partners may use the information only for the designated purpose and operate under agreements consistent with our privacy policy.

5.2 Legal Obligations

We may disclose information to authorities if required to do so by court order, government investigation, or applicable law in Bangladesh.

5.3 International Data Transfers

In some cases your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that equivalent protection measures are in place in the destination country or through the partner organisation.

6 Cookies and Tracking Technologies

The ck77 platform uses cookies and similar tracking technologies — primarily to improve service quality and manage secure sessions.

6.1 Types of Cookies

• Essential cookies: These are required to maintain login sessions, detect fraud, and run core functions.
• Functional cookies: Used to remember your language preference, login details, and personalised settings.
• Analytical cookies: Used to gather platform statistics and understand user behaviour.
• Advertising cookies: Used on a limited basis to display relevant promotional messages.

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some core platform functions to stop working correctly.

7 User Rights and Data Control

You have specific rights over your personal information. ck77 respects these rights fully.

7.1 Access and Review

You have the right to request a copy of the information we hold about you. This information will be provided to you within a reasonable time.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will make the necessary changes after verifying the accurate information.

7.3 Right to Erasure

In certain circumstances — such as after you stop using our services — you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted — for example, while a dispute about the accuracy of the data is ongoing, or when challenging the legal basis for processing.

7.5 Right to Withdraw Consent

Where information is processed on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect processing that took place before the withdrawal.

To exercise any of the above rights, please contact our support team. We also recommend reading our Responsible Gaming guidelines, where you will find further information on managing your account and setting limits.

8 Protection of Minors

All ck77 services are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration, and we reserve the right to carry out additional identity checks where necessary. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

We urge parents and guardians to use parental controls or browser filters to prevent children from accessing this platform.

9 Policy Changes and Updates

ck77 may review and update this privacy policy from time to time. Changes will be published on this page and the update date will be noted.

For significant changes, registered users will be notified in advance by email or through the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

We invite you to read our About Us page to learn more about us and understand the values and commitments behind our services.

For answers to general questions about our services alongside this policy, visit the FAQ section.

10 Contact Us and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team.

Our customer support team is available seven days a week, twenty-four hours a day in Bengali and English — via live chat and email.

Email: [email protected]

After receiving your request, we will try to respond as quickly as possible. For complex matters, adequate time may be taken for proper investigation, but every request is considered with due care.